NCAA Names Max Air Most Unresponsive to Passengers’ Complain
...Accuses Air Cote d'Voire of Arbitrary Flight Cancellations
The Nigerian Civil Aviation Authority (NCAA) has named Max Air as topmost in failure to attend to passengers complain and blamed Air Cote d’Voire as the international airline with the worst case of flight cancellations
NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu who disclosed this on X, said the authority is concerned about it and would wade into the matter to ensure fairness for flyers and operators
Achimugu said the NCAA will address these issues expeditiously while supporting all airlines . He added that the fact that disruptions must occur, compliance with the regulations is mandatory as It is not a choice of convenience.
His words : “According to NCAA data, Max Air has been the most unresponsive domestic airline per passenger complaints and determinations by the NCAA CPD. In some cases, there have been allegations of threats to travel agencies for daring to report to the CAA. This will be put to a stop immediately.
“Internationally, the Ivorian operator, Air Cote D’Ivoire, has been reported for cancelling flights on the days they do not have “enough passengers,” and that they try and merge flights across days to hit their desired figures.
“Both cases will be handled expeditiously by the NCAA. While supporting all airlines and the fact that disruptions must occur, compliance with the regulations is mandatory. It is not a choice of convenience”
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