NCAA Spokesperson , Achimugu Wins African Brands Personality Award for Consumer Protection Advocacy
The Director, Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), Mr. Michael Achimugu, has clinched the 2026/2027 African Brands Personality Award in recognition of his outstanding contributions to consumer protection and passenger rights advocacy in Nigeria’s aviation sector.
The award was presented by the African Brands team led by Mr. Godwin Enesi Chatta in his office in Abuja on 29th June, 2026.
Receiving the honour, Mr. Achimugu outlined the statutory mandate of his directorate, which focuses on resolving passengers’ complaints, including flight delays, cancellations, baggage issues and ticket refunds.
In his brief stewardship, he noted that, under his leadership, the NCAA has recorded its highest-ever volume of ticket refunds, compensation, and regulatory compliance.
He disclosed that, in 2025 alone, the NCAA achieved a 65% case resolution rate, which marked a 10 percent improvement on the previous year’s record, expressing staunch confidence that the Authority is on track to reach a 90% resolution rate before the end of 2026.
Mr. Achimugu dedicated the award to his children, his team, and the NCAA’s leadership, while calling on air travellers to acquaint themselves with their rights as passengers.
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