By Edu Abade
First Bank of Nigeria Limited, Nigeria’s premier financial institution and leading financial inclusion services provider has announced the launch of an industry first Humanoid Robot at its Digital Experience Centre (DXC) Branch on Adetokunbo Ademola Street, Victoria Island, Lagos.
The Bank explained that the robot is among the phased configuration of its state-of-the-art digitally led self-service branch, adding that the Humanoid Robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.
A statement signed by Group Head, Marketing and Corporate Communications, First Bank of Nigeria Limited, Folake Ani-Mumuney, revealed that the initiative is in furtherance to the Bank’s leading role in providing innovative financial solutions in Nigeria.
“It is capable of engaging customers in conversations as well as through a touch screen strapped to his chest. The services performed by the robot include responding to customer enquiries on cash deposits, withdrawals and ATM cards. The robot also aids complaints management as customers can log their complaints via QR with feedback generated within the advised time.
“The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction. The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers’ accounts,” the statement reads.
Expressing delight at the initiative, the CEO of FirstBank Group, Dr. Adesola Adeduntan, said: “The addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank.
“With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfill our customers’ needs.”
He further explained that the introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre that was launched in December 2021, adding: “Another Humanoid Robot will also be deployed in the Bank’s next and second Digital Experience Centre, soon to be announced in the coming months.”